microsoft dynamics 365 CRM

History of Microsoft Dynamics 365 CRM

Microsoft started selling CRM services since 2001 with version 1.0 which was developed on the .net platform and MS Dynamics started evolving with the upgraded versions like 1.2 in 2003, which was not able to grab the attention of the industry, later on, modified as a new version 3.0 in the 2005 year-end and it came up with new features like mobile integrations and integrations with Seibel system’s,3.0 which created fan-fare in the industry and many customers started implementing it.

MS Dynamics later upgraded to 4.0 CRM by the end of 2007, which was known as Titan and it came up with multi-tenancy key features and improved reporting security, data importing, direct mail merging, and supported other products like Windows Server 2008 and SQL Server 2008. Later, customers were able to access and implement CRM online and partner-hosted solutions offered by Microsoft to end customers and 4.0 is one of the successful versions from Microsoft Dynamics and was able to achieve One million users in 2009.

Later on, it evolved as version 2011, version 2013, and version 2015.

In the year 2015, Microsoft launched a new version as “2016,” which was later renamed Dynamics 365 (8.0).

Currently, the latest version is Microsoft Dynamics 365 CRM ( and it is popularly known as Customer Engagement (CE) these days.

Note: The above information is to the best of our knowledge, Please do let us know if we lack the information. Email us: [email protected]